How does the inspection issue priority scale work?

This article explains the meaning of each level in the inspection issue priority scale (Unload/High/Moderate/Low).

The Scale


To better understand the issue priority scale provided in the conformity inspection reports (Unload/High/Moderate/Low), here are definitions for each level used in the reports.

Our current reporting uses a priority scale to allow the sorting of issues and to make it actionable. It allows the customer to better evaluate the need and the delay to implement the corrective action.

  • Low: An issue that should be watched. It doesn’t need immediate attention and should be evaluated during a subsequent inspection, as part of a prevention/maintenance program;
  • Moderate: An issue that needs to be addressed within a reasonable amount of time;
  • High: An issue that must be addressed ASAP (as soon as possible), with an adequate solution/corrective action;
  • Unload: A serious issue that requires unloading of the damaged rack portion immediately before proceeding with corrective action.

Even if some issues don’t show signs of major damage, this scale allows us to identify and communicate which issues should be addressed first. Keep in mind that “Low” priorities can change and become "High" priorities. Multiple "Low" damages on the same component could also raise their priority on the scale.

Repair and Replace Recommendations

We recommend that safety managers and rack operators walk the facility with the list of reported issues to assess what we have specified and determined as an issue. In terms of operations and budget, a different course of action could be taken instead of hastily ordering repairs and/or replacement parts. For example, our inspectors may flag something as “Watch,” but the operator might want to “Replace” because of operational issues or out of an increased level of corporate safety.